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How We Protect Your Account and Data

Your account security and payment safety are built into every step of linerogel. We handle your personal data with clear, transparent policies—from the moment you open an account…

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linerogel How We Protect Your Account and Data
REACH OUR TEAM

Contact Channels for Legal and Account Questions

Email Support Send account security, data, or policy questions to our legal support team. We respond within 24 hours on business days. Include your account ID and the specific issue so we can assist quickly.
Live Chat Open live chat from your account dashboard. Our support staff can clarify account settings, data retention, payment verification and access rights during business hours, 9 AM to 11 PM Jakarta time, seven days a week.
Account Settings Your account dashboard contains data privacy settings, payment method management and security options. Update your contact details, review login history or adjust two-factor authentication directly from your profile at any time.
DATA AND SECURITY

How We Handle Your Information and Account Access

Data Collection

When you open an account, we collect your name, email, phone number, payment details and device fingerprint. We use this information to process your deposits via DANA, OVO, GoPay and QRIS, verify withdrawals and detect fraud. No data is shared with third parties outside payment processors and compliance providers.

Cookie and Tracking

We use cookies to keep you logged in, remember your preferences and protect against unauthorized access. Tracking data helps us understand how you use the platform and improve security. You can review and adjust cookie settings in your browser or contact support to request a full list of active cookies.

Account Security

Your password is encrypted and never stored in plain text. We recommend enabling two-factor authentication from your settings. If you suspect unauthorized access, change your password immediately and contact our support team via email or live chat for assistance.

Data Retention

Account data is retained for as long as your account is active, plus seven years after closure for compliance and fraud prevention. Payment records follow local banking timelines. You can request data deletion where local law permits by contacting support with your account ID.

Access Requests

You have the right to request a copy of all personal data we hold about you. Submit your request via email with your account ID and full name. We'll deliver a complete data report within 14 business days, formatted as a downloadable file.

Dispute and Changes

If you believe your data is inaccurate, outdated or misused, email our legal team with details and your account ID. We'll investigate within five business days and correct or remove information if warranted. For serious concerns, you can escalate to our senior compliance officer via support.

Legal and Policy FAQs

Your personal data—name, email, payment history—is retained for seven years for compliance, fraud prevention and banking requirements. Login credentials are removed immediately. You can request final data deletion after the retention period ends by contacting our legal team. Account activity remains archived for audit purposes where local law requires.

Deposits via DANA, OVO, GoPay and QRIS use encrypted payment gateways certified by local banking authorities. We do not store your full card or wallet credentials; only transaction IDs and amounts are recorded. Your payment processor handles all sensitive data. Two-factor authentication on your account adds a second security layer.

Yes. Submit a data access request to our support team via email with your account ID. We'll provide a complete download of your account history—deposits, withdrawals, bets, winnings and login records—within 14 business days. The file is delivered securely and contains all personal data we hold about you.

Only our customer support and compliance teams can view your account data when you contact us or for fraud investigation. Your account is private; no staff member can see your password or full payment details. We log all internal access for security audit. You can request a list of who accessed your account via support.

Account eligibility and access depend on local law in your region. linerogel serves supported areas of Indonesia. If your location changes or access is restricted, your account may be frozen pending verification. Contact support to confirm your region's eligibility. Withdrawal requests are processed according to your account's verified location.

Log in to your account dashboard and navigate to Profile Settings. You can update your email, phone number and address directly. If you need to change your name or account holder details, contact our support team via email or live chat with proof of identity. Changes are verified within one business day.

Change your password immediately from the login page, then contact our support team via live chat or email. Provide your account ID and a description of the suspicious activity. We'll review your login history, check for unauthorized transactions and help you secure your account. Enable two-factor authentication to prevent future access.

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